---
title: Custom kiosk software: self-ordering, digital person, telemetry, integrations | Totem Vending
description: Totem OS: kiosk software written on your trade. Self-ordering with kitchen display, hotel check-in with PMS, memberships and access, lockers, digital signage, telemetry and remote management, offline-first, fiscal receipt, AI voice agent declared under the EU AI Act.
url: https://www.totemvending.ai/en/custom-software/
updated: 2026-09-01
site: Totem Vending — totem interattivi e distributori automatici su misura (Italia)
license: contenuto citabile con link alla pagina
---

[Home](https://www.totemvending.ai/) / [English](https://www.totemvending.ai/en/) / Custom software
Custom software

# The screen is a commodity. The software is the product.

We write kiosk software on the trade it has to run: self-ordering that talks to the kitchen display and the fiscal recorder, hotel check-in that talks to the PMS, memberships that open the turnstile, lockers that hand over an order, signage that fills the idle minutes. It runs offline-first and is managed remotely, machine by machine.

![Totem all'ingresso di una palestra aperta 24 ore: un atleta avvicina il telefono al lettore NFC](https://www.totemvending.ai/img/scene/gym-reception-1600.jpg)

_A kiosk running the reception of a gym that never closes: memberships, access, renewals, payments._

Modules

## What we build, module by module.

### Self-ordering

Photo menu, modifiers, timed upsell, payment, order straight into the kitchen display. Measured on saved counter hours and average ticket.

### Digital person

A voice agent that understands the request and closes the order. Declared as AI, with a one-tap route to a human.

### Check-in and PMS

Booking lookup, documents, signature, extras, key encoding. In Italy guest identification must still happen de visu — we design around that rule, not against it.

### Memberships and access

Cards, badges, NFC, renewals, credit top-ups, turnstiles and doors: the module behind gyms that stay open 24/7.

### Telemetry and remote management

Stock, sales, faults, software version, staged updates with rollback, alarms when a machine stops reporting, uptime you can actually audit.

### Integrations

POS, ERP, PMS, warehouse, CRM. We check what your system really allows before you buy hardware — reading a price list is easy, writing an order is not.

How we work

## Days of work, counted out loud.

Every request is broken into modules with an estimate in person-days, so you can see what you are paying for and decide what to leave for phase two. Tomo, the AI consultant on this site, does that breakdown live: describe the venue and it returns modules, days and a realistic timeline.

Ask Tomo in English [WhatsApp](https://wa.me/393337708642?text=Ciao%2C%20vorrei%20informazioni%20su%20totem%20e%20distributori%20automatici)

Non-negotiables

- Offline-first: it keeps working when the line drops.
- Kiosk mode and remote updates with rollback.
- Accessibility built into the interface, not bolted on.
- No facial recognition of customers. Useful data, lawfully collected.

[Home](https://www.totemvending.ai/en/)[Interactive kiosks](https://www.totemvending.ai/en/interactive-kiosks/)[Vending machines](https://www.totemvending.ai/en/vending-machines/)[Custom software](https://www.totemvending.ai/en/custom-software/)[Contact](https://www.totemvending.ai/en/contact/)[Italiano](https://www.totemvending.ai/)

## Describe the job. We answer with modules and days.

Nessun prezzo automatico: rispondiamo con una proposta scritta sul vostro caso, la stima dell'agevolazione e i tempi. Nel frattempo Tomo, il consulente AI, risponde subito.

[Richiedi il progetto →](https://www.totemvending.ai/contatti/)[WhatsApp](https://wa.me/393337708642?text=Ciao%2C%20vorrei%20informazioni%20su%20totem%20e%20distributori%20automatici) Chiedi a Tomo

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Fonte: https://www.totemvending.ai/en/custom-software/ · Totem Vending, Cinisello Balsamo (MI) · WhatsApp +39 333 770 8642